Frequently Asked Questions

Safety Protocols

• The facility will be open only to members.
• Members and employees will be screened for COVID-19 symptoms and temperature checked upon entry to the center.
• Members are required to wear face coverings over their nose and mouth at all times while in the facility and while exercising.
• Extra signs throughout the facility will reinforce hand-washing.
• All purchases will require a credit card or house account charge. We will no longer accept cash.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with member or employee to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and members must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce cleaning of equipment.

Physical Distancing

• Capacity restrictions will be in place based on state and local government guidelines.
• Equipment limitations will encourage physical distancing.
• Extra signs and space markings throughout the facility will reinforce physical distancing guidelines.
• Locker availability will be modified to encourage spacing.

Will the pools be open for use?

• Pools are available for use by reservation only.
• Face coverings must be worn in the pool area and in the Therapy pool at all times.
• Face coverings can be removed if you are actively lap swimming.

How do I reserve pool time?

• Registrations will be accepted during the hours listed below.
• Monday–Thursday: 5:15 am–9:15 pm
• Friday: 5:15 am–8:15 pm
• Saturday–Sunday: 7:15 am–5:15 pm

Please stop by the Fitness Desk or contact the Fitness Team at 630.938.9550 to register the day before your desired reservation.

Lap Pool

• One person per lane for individual reservations.
• Lap swimmers can reserve one 45-minute reservation.
• Lane 1 is closest to the windows; Lane 5 is closest to the stairs.
• Five lanes plus the endless pool are available for reservation.  No lap pool classes at this time.
• Members can sign up for one 45-minute time slot. For example, on a Monday, the first reservation begins at 5:15 am and the last reservation will be finished 45 minutes before the facility closes.

Therapy Pool

• Limited to 5 participants for individual reservations.
• Members can sign up for one 45-minute time slots and must clear the pool area after their reservation time is finished. No congregating is allowed at this time.
• Early admittance to the Therapy Pool is not permitted.
• Therapy pool usage is only available by registration as an individual or as a class participant.
• Schedule a maximum of one therapy pool reservation per day.
• We will share further updates through Facebook and email.

Will the saunas, steam rooms, and whirlpools be available?

• The saunas, steam rooms, and whirlpools are still closed. We will continually monitor Restore IL and CDC guidelines to provide updates regarding the opening of the saunas, steam rooms, and whirlpools.

Are masks required?

• Members are required to wear face coverings over their nose and mouth at all times while in the facility and while exercising.

Will the locker rooms and showers be open?

• Showers will be closed until further notice for general use. The open stalls may only be used for rinsing off before and after pool use.
• At this time locker rooms can only be used for the following:
  • General bathroom use
  • Clothing storage in lockers
  • Rinsing off before and after pool use

Will the childcare area be available?

• Childcare area remains closed until further notice.
• We will share further updates through Facebook and email.

Will massage therapy be available? 

• Massage Therapy and body treatments are allowed as deemed necessary by a medical provider. A written doctor’s recommendation is required prior to all appointments.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 630.938.9100, TTY 630.933.4833 or complete our contact form.