Frequently Asked Questions

Updated August 27, 2021

Are masks/face coverings required?

• In compliance with Governor J.B. Pritzker’s updated mandate regarding face coverings, we have adjusted our face covering policy.
• EFFECTIVE MONDAY, AUGUST 30, 2021, all members and guests (regardless of vaccination status) are required to wear face coverings over their nose and mouth at all times when entering the center, when in all public areas including locker rooms, and when not actively engaging in exercise, or in the pools.
• We will continue to review local, state, and national governmental guidelines in response to the Delta variant’s impact in our community. Please maintain a distance of 6-feet at all times to reduce the risk of being infected with the Delta variant and possibly spreading it to others.
• As always, your health, safety, and wellness are a top priority to us. We ask that if you are not feeling well, please stay home and recover before visiting.

Safety Protocols

• We will not screen members and guests upon entry. We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs are displayed in the facility promoting proper hand-washing techniques.
• All purchases will require a credit card or house account charge. We will no longer accept cash.

Our response to symptoms, exposure or a positive COVID Test

• We immediately follow up with members or employees to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and members must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 days prior to testing specimen collection) until the time the patient is isolated. 

Cleaning Protocols

• We will follow the Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Are masks required?

• EFFECTIVE MONDAY, AUGUST 30, 2021, all members and guests (regardless of vaccination status) are required to wear face coverings over their nose and mouth at all times when entering the center, when in all public areas including locker rooms, and when not actively engaging in exercise, or in the pools.

Are the pools open for use?

• According to the Illinois Department of Public Health Pool Standards, showering is strongly encouraged before entering any body of water. This is for your benefit and to maintain an ideal pool environment.
• The lap pool is available for use. Reservations are not required at this time for lap pool classes or for individual use.
• Therapy pools are shared spaces with patients. Reservations are required for therapy pool classes and individual use.

How do I reserve pool time?

• Registrations will be accepted during the Center’s operational hours beginning at 5:00am. If you cannot make your reservation on-time, then please cancel your reservation and reschedule at another time.

Please stop by the Fitness Desk or contact the Fitness Team at 630.938.9550 to register the day before your desired reservation.

Lap Pool

• The lap pool is available for use. Reservations are not required at this time for lap pool classes or for individual use.
• The first reservation begins at 5:15 am and the last reservation will be finished 45 minutes before the facility closes.

Therapy Pool

• A limited number of participants are allowed in the therapy pool.
• Members can sign up for one 45-minute time slot and must clear the pool area after their reservation time is finished.
• No congregating is allowed.
• A maximum of one therapy pool reservation is allowed per day.
• Early admittance to the Therapy Pool is not permitted.
• Therapy pool usage is only available by registration as an individual or as a class participant.
• We will share further updates through Facebook and email.
• If you are unable to make your reservation on time, please continue the process of canceling your reservation and reschedule for another time.

Are the saunas, steam rooms, and whirlpools available?

• The saunas are available for use.
• The men’s whirlpool is available for use, the women’s whirlpool will open again soon.
• Our steam rooms are currently being renovated

Are group exercise classes available?

• Click here to view the current schedule.
• No Reservations are required for Studio 1 and gymnasium classes.
• No reservations are required for the Lap Pool. Lane sharing allowed. We do reserve the right to reinstate reservations in the future if deemed necessary.
• Reservations are required for the Therapy Pool and classes.

Are the locker rooms and showers open?

• Showers are open.
• Amenities will be available in the locker rooms.
• Please continue to practice physical distancing in the locker rooms.

Is the childcare area available?

• The Childcare area remains closed until further notice.
• We will share further updates through Facebook and email.

Is massage therapy available? 

• Massage Therapy is available. Please call 630.938.9000 for an appointment.

Is the internet café open?

• Yes, the internet café is now available for use.

**Any of the aforementioned could be changed and/or extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 630.938.9100, TTY 630.933.4833 or complete our contact form.