Frequently Asked Questions

What changes have been implemented to help keep you healthy and safe?

Safety Protocols

• The facility will be open only to members.
• Members and employees will be screened for COVID-19 symptoms and temperature checked upon entry to the center.
• Face coverings will be worn by all staff.
• While inside the NM Fitness Center, all members are required to wear face coverings over their nose and mouth when entering the facility, when in public areas in the facility and when inside the fitness center, both before and after entering and exiting the pool area, both before and after exercising in studios and both before and after exercising on the fitness floor. Extra hand sanitizer stations will be in place throughout the center.
• Extra signs throughout the facility will reinforce hand-washing.
• All purchases will require a credit card or on-account charge. We will no longer accept cash.
  

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce cleaning of equipment.

Physical Distancing

• Capacity restrictions will be in place based on state and local government guidelines.
• Equipment limitations will encourage physical distancing.
• Extra signs and space markings throughout the facility will reinforce physical distancing guidelines.
• Locker availability will be modified to encourage spacing.

Will the pools be available for use?

• Beginning July 15^th the lap and therapy pools will be available for general use.
• Beginning July 22^nd pool classes will be offered with limited availability.
• The endless pool is not currently available for use. We will update this FAQ once we have a confirmed date for reopening of this pool.
• Based on state guidelines, we will have a maximum allowable capacity for each pool and all pool classes.
• Registration will be required for all classes, as well as for general pool usage.
• Registrations will be accepted during the hours listed below.
  • Monday–Thursday: 5:15am–9:15pm
  • Friday: 5:15am–8:15pm
  • Saturday–Sunday: 7:15am–5:15pm
• Please contact the Fitness Team at 630.938.9550 to register the day before you would like to use the pool, or to register for a class. You may also stop by the Fitness Desk to register 24 hours before the class.

Lap Pool

• One person per lane for individual reservations.
• Lap pool classes will have a maximum of 10 participants.
• There are five lanes available for reservation during non-class times; three lanes available during class times.
• Lane 1 is closest to the windows; Lane 5 is closest to the stairs.
• Members can sign up for 30-minute time slots. For example, on a Monday, the first reservation begins at 5:15am and the last reservation will be finished 45 minutes before the facility closes.

Therapy Pool

• Limited to 8 participants for individual reservations.
• Therapy pool classes will have a maximum of 8 participants.
• No individual reservations will be scheduled during class times.
• Members can sign up for 45-minute time slots and must clear the pool area after their reservation time is finished. No congregating is allowed at this time.
• Therapy pool usage is only available by registration as an individual or as a class participant.
• We will share further updates through Facebook and email.

Will the saunas, steam rooms, and whirlpools be available?

• The saunas, steam rooms, and whirlpools are still closed.
• We will continually monitor Restore IL and CDC guidelines to provide updates regarding the opening of the saunas, steam rooms, and whirlpools.

Will there be personal training and nutritional coaching when you re-open?

• One-on-one training services will continue to be available.
• Please contact the center, or your personal trainer directly to schedule an appointment.

Will there be group exercise classes when you re-open?

• Beginning July 6^th, we have added a variety of indoor classes.
• Based on state guidelines, we will have a maximum allowable capacity for each class.
• Registration will be required for all classes. There will be 14 spots in Studio 1 classes, and 8 spots in Studio 2 (cycle studio) classes.
• Please contact the Fitness Team at 630.938.9550 to register the day before your class. You may also stop by the Fitness Desk to register 24 hours before the class.
• We will share further updates through Facebook and email.

Will there be swim lessons or massage services when you re-open?

• Our tentative date for offering swim lessons and massages services is Wednesday, July 15.
• When this date is confirmed, we will provide additional updates on services that will be offered, along with detailed information on what to expect upon reopening.
• We will share further updates through Facebook and email.

What will be hours of operation be for the center?

• We will resume normal hours of operation starting June 26.

Will the locker rooms and showers be open?

• The locker rooms will be available for storage of personal items and use of the bathrooms.
• Every other shower is now available for use, and towel service has resumed.
• Community toiletries will not be available.
• We will share further updates through Facebook and email.

Will the childcare area be available?

• Upon re-opening, the childcare area will be closed.
• We will share further updates through Facebook and email.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 630.938.9100, TTY 630.933.4833 or complete our contact form.